Our Just Cause

Businesses which thrive are the ones that deliver unbeatable customer service, have a strong focus and are not afraid of change. In fact, they even encourage this with their staff. Businesses which merely survive, try to protect themselves with an outdated business model, without realising their practices often cause obstacles to the customer. Their staff are aware of it, but often feel their voice won’t be heard if they raise their views.

Our philosophy is that as a business we should be challenged daily to constantly improve our practices. The smallest of details soon add up and deliver great service to our customers. When we receive an order online or by phone it shows a great deal of trust that a customer has placed in us to deliver their order and carry out their instructions.

Being the biggest or the best is not what we set out to do.  We wanted to empower customers to be confident in purchasing a new piece of equipment or parts, enabling them to repair and maintain their own machinery; to be there to give technical advice and support when needed, putting their requirements first.

The way you, as a customer, interact with our business has shaped the way we operate. It was a distance buyer who wanted to purchase a part from us in 2013 that made us reassess  our business, sharpen our focus and realise that the shift to online shopping was going to change retailing in agriculture as customers buying habits were changing here as well as on the high street; they were choosing the path of least resistance. At the time, this type of business model was not what was normally associated with the Agricultural Industry but sometimes in life you feel compelled to follow a different path.

We continue to evolve.  We will keep our heads down, quietly get on with job, putting the needs of our customers first.

Delivery charges (United Kingdom)

Small items - Parts

Delivery charges for parts are calculated on a matrix scale that accounts for the weight, value and volumetric size.
The minimum charge is £5.95 for the standard 2-3 day service and additional carriage charges are shown below.
(Delivery charges are subject to VAT)

The courier will require the goods to be signed for as proof of delivery.  If there is no one to sign for them, please include delivery instructions in the Optional Notes Box on the Customer Order page.

If you require the parts urgently please contact us.

Additional delivery charges
 
 Order value
     from  
 
 Order value
       to    
  Additional
     cost
   £15.00    £20.00     £1.00
   £20.01    £60.00     £3.00
   £60.01    £150.00     £3.00
   £150.01    £500.00     £3.00
   £500.01    £1500.00     £8.00
   £1500.00    £2500.00     £20.00


Large items - Wholegoods
 
Due to the size and nature of the machinery we sell, delivery charges are calculated on an individual basis which takes into account the size, weight and to which part of the country they are to be delivered. Please inform us of the postcode of the delivery address and if you have suitable unloading facitilities.

(Delivery to the Highlands and Islands of the UK can take slightly longer due to the location, transport links and weather conditions affecting transport or ferry crossings)



Delivery charges Ireland (Republic)

Small items - Parts

Delivery charges for parts are calculated on a matrix scale that accounts for the weight, value and volumetric size.
The minimum charge is £9.90 for the standard 3 - 5 day service and additional carriage charges are shown below.
(Delivery charges are subject to VAT)

The courier will require the goods to be signed for as proof of delivery.  If there is no one to sign for them, please include delivery instructions in the Optional Notes Box on the Customer Order page.

If you require the parts urgently please contact us.

Additional delivery charges
 
 Order value
     from  
 
 Order value
       to    
  Additional
     cost
   £15.00    £20.00     £1.00
   £20.01    £60.00     £3.00
   £60.01    £150.00     £3.00
   £150.01    £500.00     £3.00
   £500.01    £1500.00     £8.00
   £1500.00    £2500.00     £20.00

Large items - Wholegoods
 
Due to the size and nature of the machinery we sell, delivery charges are calculated on an individual basis which takes into account the size, weight and to which part of the country they are to be delivered. Please inform us of the postcode of the delivery address and if you have suitable unloading facitilities.
International Delivery
We ship parts worldwide and delivery charges are calculated on an individual basis. Please contact us with your enquiry.

Returns

If on delivery the goods you ordered are damaged or faulty you can return them to us for a replacement or a full refund which will include the cost of returning the goods, we must be notified by email no later than 10 working days from receipt of the goods.

If you want to return an item that you have incorrectly ordered you can return it to us for a refund or a replacement and you will be responsible for the carriage charges to return it. We must be notified by email no later than 10 working days from receipt of the goods.

You have a duty to take reasonable care of the goods whilst in your possession and they must not have been used and still be in their original packaging.